Refund & Cancellation Policy
Last Updated: May 14, 2026
Thank you for choosing our services. By purchasing products or services through our website, you agree to the terms outlined in this Refund & Cancellation Policy.
1. Service Nature
Our company provides digital and/or online services that may begin processing immediately after payment is received. Due to the nature of these services, all refund requests are reviewed carefully to prevent abuse, fraud, and unauthorized disputes.
2. 30-Day Refund Eligibility
Customers may request a refund within 30 days of the original transaction date under eligible circumstances, including:
- Service was not delivered as agreed
- Duplicate payment or billing error
- Technical failure directly caused by our system
- Order canceled before processing or fulfillment began
Refund approvals are granted at the sole discretion of our billing department after review of the account, order history, and service usage.
3. Non-Refundable Services
The following are non-refundable:
- Successfully delivered digital services
- Services already rendered, processed, or completed
- Monthly recurring subscription fees after renewal
- Administrative, setup, gateway, or processing fees
- Orders involving customer misuse, policy violations, or fraudulent activity
- Custom or personalized services
4. Subscription Billing
Certain services may operate on recurring billing cycles. By purchasing a subscription, you authorize recurring charges until canceled.
Customers are responsible for canceling services before the next billing date to avoid future charges.
5. Disputes & Chargebacks
Customers agree to contact our support department before initiating a dispute or chargeback with their bank or payment provider.
Filing false, abusive, or fraudulent chargebacks may result in:
- Immediate suspension of services
- Permanent account termination
- Submission of supporting billing records to payment processors and financial institutions
We reserve the right to challenge and dispute any chargeback with supporting evidence, including IP logs, transaction records, customer communications, and proof of service delivery.
6. Refund Processing Time
Approved refunds are generally processed within 5–10 business days, depending on the customer’s bank or payment provider.
7. Fraud Prevention
To protect against unauthorized transactions and fraud, we may request identity verification, billing verification, or additional documentation before approving refunds or processing certain orders.
8. Policy Acceptance
By using our website and purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
9. Contact Information
For billing support, cancellation requests, or refund inquiries, please contact our customer support team:
Vision2Connect
Address: 37 E Main St, Middletown, DE 19709
Email: info@vision2connect.com
Phone: (725)712-2604